Faults:

Lousy plastics -- some ventilation vents broke (replaced under warranty).

The "check engine" light turned on for no apparent reason and had to be service to be turned off (under warranty).

The driver window mechanism broke, leaving the window fall down inside the door, less than 2 weeks after warranty ran out. VW refused to cover it.

Windshield had to be changed (hit by a small piece of rock on the highway).

We had to change the trunk carpet -- entirely our fault for having an badly closed can of paint in the trunk!

Did I mention the crappy plastics? The plastics are crap.

General Comments:

This is a comfortable car for hauling a family with 2 or 3 (small) kids.

Lots of room, enough storage space to accommodate several families of hamsters. The kids loved that car.

I had a love-hate relationship with this car, though.

The quality is both excellent for everything that's not plastic, and absolutely horrible for all plastics. Whatever type of plastic they used is brittle and marks ridiculously easily at the slightest scratch.

The car's 1500kg are a challenge for the 115hp 1.6FSI engine. Thank god for the 6-speed manual. Anything else would be hopeless.

The upside of the small engine is that it burns very little fuel for a car of that size and category. I commonly averaged less than 7.5l/100km on longer trips.

The biggest downside with this car is that it's a Volkswagen, and unfortunately my local VW dealer was a hopeless jerk with attitude.

I reported several times a problem with the driver window, which they refused to do do anything about, until the thing broke for real literally a few days after the warranty ran out -- and of course they refused to cover it under warranty.

If you consider this car, check your local VW dealer: many of them (in France) have way too much attitude.

Also, maintaining and servicing this car is *very* expensive. But it runs around 25K between services.

Faults:

Nothing really, but the rear door seems to require a good slam to shut properly.

General Comments:

We were looking for a car with 7 genuine 3-point seat belts, and it appeared that we had to go for a new or almost new car to get such a spec. Given that constraint the choice came down to a Zafira or a Touran. The Touran won because of the way in which VW have capitalised on experience of previous designs like the Zafira, and because of concerns about the Zafira's oil consumption.

The Touran appears to have benefited from extraordinary attention to detail. Things like the wipers slowing down while the car is stationary, or the clear and intuitive way in which the air conditioning controls function.

There are four trim levels for French Tourans - basic, Confort, Sport and Carat. Ours is in Carat trim, the top of the range. This means leather seats, alloy wheels, air conditioning with driver and passenger controls, tinted windows, heated seats etc. All the toys, in fact, except a CD changer which would have been nice. But in general the equipment levels are OK for a German car maker.

The 2.0 TDI engine is a cracker. It has plenty of torque for safe overtaking, and this also makes it pleasant to drive on the mountainous roads where we live. I would not recommend the 1.6 petrol engine for a seven seater like this, but the 2.0 TDI has no problem with a full car.

The flexibility of the seating was also an area where the Touran beat the Zafira. The individually fold-able middle row and the clever third row are simple to use and comfortable. We often need to transport additional children, and it is ideal to have seats there and ready for use when required, but able to be folded away.

The road holding is surprisingly good for what is a high-sided box. The body roll is very well controlled, and it really does not feel like a large car to drive.

My one criticism is with the Touran's appearance. I bought it because it promises to be very functional, not because it looks good. In fact I think nearly all the other cars in the class, like the new Scenic, the Zafira and the Picasso, are much better looking than the Touran. But luckily looks aren't everything, especially for a utilitarian vehicle like this.