Faults:

Nothing really, the A/C fan started making a faint squeaking sound when turned on low, but was fixed by the dealer right away.

General Comments:

This is a very nice car, I have always liked Cadillacs, but have had Lincolns for the past 12 years before this car. I went to Cadillac aftert the lease on my 1998 Town Car expired and I couldn't be happier. The dealer took excellent care of me and my car and made sure that they would have a repeat customer, I believe they will. I'm considering a Buick Park Avenue or another Deville when this lease expires at the end of the year.

Faults:

Poor paint job requiring several trips to dealer. Dealer said possibly from acid rain. Repairs immediately after purchase. Repainted and polished a lot of the car. Less than 500 miles on car.

Rubber trim around rear passenger door was just hanging from corners when I inspected the new car.

Sunroof would not close properly. It would go back and forth until I held front framework down, then it could close. Took months to get dealer to repair problem.

Carpet repeatedly pulled out at doorway in backseat area.

Felt around drivers rear door had gap and they had to replace it.

All four door windows leaked when I washed the car at car wash. Dealer said that was normal even though this is first car I've ever had that problem with.

Excessive wind noise.

All the above problems occurred before 2,000 miles on car.

Service engine light would come on at times. Replaced A.I.R. pump under left side of motor. 2,196 miles on car.

Replaced all four tires due to excessive vibration that balancing did not solve. 2,196 miles.

Plastic molding around window on left rear door kept pulling loose. They replaced the molding two times saying it was warped.

Two window frames warped. They replaced the glass\run channel assembly. 2,679 miles on car.

Instrument cluster malfunctioned at times. Gas and heat gauge would sometimes not work. Dealer was to order instrument panel cluster assembly at 5,500 miles. Said it would be long time before received due to this being a problem on Cadillacs, so parts limited. Contacted dealer 09/09/02 and had not been ordered.

Finally replaced at l4,313 miles on car.

Starter shorted out and they replaced it at 5,500 miles on car.

Coolant leak at 18,420 miles. Had leaked for several months, but was not too bad until this point. Replaced coolant pump cover.

Right rear passenger window made a scraping noise when lowered. Window had only been opened a very few times. Replaced window regulator because it was weak. 18,420 miles.

Drivers front heated seat stopped working. Replaced heating element at 18,420 miles.

At 18,869 miles started car and the car vibrated violently and the motor knocked like the engine was going to blow up. After turning off and restarting for short periods of time it became a quieter knocking of motor. We took car to dealer 15 miles away and motor no longer knocked. Said I probably flooded it. However I don't even have to give the car any gas for it to start. They later cleaned carburetor. Has only started rough once since then.

Service theft system message started coming on once in a while. After dealer contacted technical assistance and checking several items, they replaced the key. 20,375 miles on car.

Could hear metallic sound when starting car. Told dealer it sounded like starter. They replaced starter at 20,375 miles saying shaft bushing was worn allowing it to get bound up.

One day after above starter replacement, car would not start and was towed in. Replaced starter at 20,427 miles on car. Dealer said starter was hanging up on the flywheel.

Two days later car would not start until my husband tapped on two items under hood of car. Took to dealer the first day they were open. Car wouldn't start after I got left it at dealers. They were unable to find a problem and after they pushed it to service bay it started. Showed guy where my husband had tapped to get it to start. Said wouldn't have made a difference. Next day, we went by dealers and talked to the mechanic and my husband showed him where he tapped. Mechanic pulled cover off fuse area, one of the areas my husband had tapped, and my husband noticed cable loose. Mechanic said that was probably the current problem. Cable ran to starter. They loosen each time starter is replaced. Told him that solved current problem, but what caused original and two replacement starters to go out. Don't feel problem is resolved. 20,993 miles on car.

Currently parts have been ordered for passenger side front seat. Control won't move seat up and down.

Also the sunroof controls are not working properly so will have to have that checked when control parts from above problem are received.

Faults:

From the day I picked the car up from the dealership, there's been a wheel/ tire vibration that begins at approximately 110 km/hour. After numerous tire balances, the dealership finally approved replacing all tires. The dealership went through 8 Goodyear tires before they found 4 that at least reduced the vibration. After considerable additional complaining, they finally authorized replacement of all 4 tires with Michelin MXV4's. This seemed to work for a couple of months, but now the vibration is back. Now the only answer I'm being given is that the ride of this $75,000.00 Canadian luxury car is SUPPOSED to be a bit stiffer. I can't believe we let these manufacturers get away with this. I'm not willing to just let this go. My next conversation will be with the Dealership owner, who hopefully will care more than his service department does.