2002 Ford Explorer Eddie Bauer V8

Summary:

Disappointment from Ford

Faults:

The transmission had to be rebuilt twice before I had 65k miles on it.

The Rear Air went out at about 50k miles.

The leather seats did not hold up.

The DVD system stopped working at 65k miles and is not covered by the extended warranty even though it was installed prior to us purchasing it.

The Automatic Dual Climate control makes a knocking sound from behind the dash. However, it will never do it for the dealer. It is extremely annoying.

Other smaller issues too numerous to mention.

Everything except the seats and DVD have been covered by the extended warranty. So that has been a good decision even though the purchase was a bad one overall.

General Comments:

The car is fairly comfortable. I expected a smoother ride being that it has an independent rear suspension and has a longer wheel base than the previous Explorer body style. However, my 92 short wheel base F150 rides better and drives better than this Explorer.

I have always preferred Fords, but this one has turned me off of Ford.

Would you buy another car from this manufacturer? No

Review Date: 20th December, 2006

13th Feb 2007, 20:10

I agree 100%. I bought my 2002 Explorer used with 78,000 miles. I am very disapointed in its overall performance. I do not have a secure feeling when I drive it. I always feel like this is the day it is going to break down. I have had quite a few repairs in my 5 months of driving it, none of which were covered under the warranty. I traded a 2003 jeep liberty 5 speed to have a bigger truck (for the kids) that hadan automatic due to an injury and have regretted my decision every day. I love the Ford brand, my husband has a F150 that drives like new, it is a 2000. I, however must live with my decision until the day my Exploder (as everyone calls it) dies, at 83000 miles can't be too long now. I am not sure if I would buy another one. On a good note, it has very comfortable seating. Be careful not to slam the doors, they are a little testy, and the hinges are known for problems. Due to the door ajar light being on although I checked every door repeatedly I ened up with a dead battery on a work day. Always seems to be something.

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2002 Ford Explorer XLT 4.0L V6 SOHC

Summary:

Great car

Faults:

Sense I have had the car the only thing that has gone wrong with it is the rear air A/C unit. The nob that you turn hot to cold makes a little flap in the back move. The electric motor went out on that flap that change the temp.

General Comments:

This car has really good power for a V6 SUV.

I raced a older suburban and beat it.

The Gov. shut it off at 115MPH. That's bookin it for a explorer.

The rear independent shocks really helped the handling of the car and the way it rides.

It can take a turn really well. My friend has a 94 explorer, it can't take a turn nearly as well as the 02 explorer and the power between them is no caparison between the two.

It pulls our boat out of the water with no problems.

The interior is very roomy. Everyone has plenty of room. except for the people in the third row seat.

Its pretty good on gas if you drive it right. I got 19 miles to the gallon in the city plus country driving.

On the highway I got 22 with it.

The Leather quality is very good.

Would you buy another car from this manufacturer? Yes

Review Date: 30th August, 2006

2002 Ford Explorer XLS 4.0 V6

Summary:

OK SUV for the price - some minor and a few major problems

Faults:

Ever since boughten it has a whistle on cold days (under 35 degrees). Dealer still can't find what causes this.

Within 10,000 miles bushings were replaced that caused the front-end to squeak going over bumps (warranty covered)

At 55,000 miles replaced belt and water pump pulley due to squeals on wet days (warranty covered)

Around 60,000 miles had air box for air cleaner "fixed" - had dealer apply urethane tape to stop rattle coming from dash. Also had known lift-gate glass hinge and brackets replaced due to defect (warranty covered).

Oh yeah and at 80,000 the engine blew due to intake valve spring broke on cylinder, dropped and damaged head, engine block and piston broken. Ford replaced the whole engine under warranty. I did not have any difficulties getting Ford to replace the engine under warranty. Warranty also covered rental car for the week it was in the shop.

At 85,000 the bearings needed to be replaced (warranty covered).

Note that I opted to buy the extended 100,000 mile warranty from Ford.

General Comments:

I have owned several Ford SUVs over the years (1980 Bronco, 1985 Bronco II, 1993 Explorer). The room, power and handling of the Explorer is good. However, in the re-designed interior of the 2002 the seats are hard and not as comfortable as the older models. Gas mileage is OK - about 18mpg or so on average.

I think Ford's quality has gone down hill quite a bit over the years. I'm not sure if I will continue to buy a Ford SUV in the future. My latest Ford SUV has seen too much time in the shop, although not at much expense to me (except time) as most everything has been covered under warranty. If Ford had not been helpful with warranty work, especially for the engine replacement, I don't think I would buy any more Fords. However since I have had no problems dealing with Ford, I may give them a chance in the future when this Explorer needs to be replaced. My previous 1993 Explorer ran to 250,000 miles with very few problems, I don't think this 2002 Explorer will last as long - the quality has seriously degraded.

Would you buy another car from this manufacturer? Yes

Review Date: 19th March, 2006

19th Mar 2006, 19:24

I totally agree with this review. Mine has had many problems mentioned here, although the expenses have been out of pocket. Mine has 73k miles. I have to keep it due to finances.However, my next new vehicle will not be a Ford of any kind.

4th Sep 2006, 14:42

I agree with the above comments. I also believe that Fords quality is going down hill fast. I used to be a GM fan, but then many years ago, while I was overseas, my wife bought a 1987 Ford Taurus. I reluctantly lived with it, but over time I became very impressed with the quality of it. We drove that car to 120K miles without a single failure other than the alternator. It still looked and ran like new when we traded it in.

We finally traded it in on a 1995 Ranger, which also gave us very few problems, but did have a few electrical glitches from time to time.

I currently have a 1998 Ford Escort. Now approaching 132K miles, and nothing has gone wrong with it yet. Regular maintenance, that's it.

Now, the bad part. I also have a 2000 Ford Focus. Aside from all the recalls these cars had, it is truly disappointing how cheap this car is. Everything on it just feels absolutely cheap and of poor quality.

Before you say it. Yes, I know. It is an economy car. It's cheap, so what should I expect. But, before you comment. Remember, I also have a 98 escort for comparison. Also an economy car. And when you compare the quality and workmanship of the Focus verse the Escort. The Focus makes my Escort look like a higher priced luxury car. It is that bad.

To make this as short as possible. I am just disappointed with Ford. It's not just my Focus. It's all the recalls on other Ford vehicles. The rollovers due to the Firestone tires. The engine fires in their trucks. And more so, it's the fact that when something is wrong with their vehicles, they have to be forced by the government to do anything about it. I have read so many comments on this sight, where someone has a problem with their Ford product, even if it's in warranty, and Ford just refuses to fix the problem. The 02-05 explorer is on the Consumer Reports list of used vehicles to avoid, among other models.

I want to believe in Ford, and continue buying their products. I am currently looking at possibly buying an Explorer Sport Track, but I am very hesitant. I am just on the edge of switching to another manufacturer. All it would take is one more major manufacturing problem on the news, that Ford refuses to address, and it will push me over the edge to another manufacturer. It's one thing to be a loyal customer, it's another to be an ignorant consumer.

And Fords attitude lately makes me feel that is exactly what they think of all of us Ford customers.

Just keep pushing the product out, never mind if it works or not, because all of the ignorant consumers will still buy our products.

Thanks for listening, and I apologize if that was a little long. I would love to know how all of the other long time Ford fans feel right now.

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