Faults:
(1) Water leaks into this brand new car from the dash. The water filled the area where the front passenger would put his or her feet. The dealership would do nothing, offered to look at it in 8 days at the earliest, has heard of this problem before.
(2) Also the brakes shreek and I have been to have them fixed 4 times, each time they screech as I am driving out of the parking lot.
(3) Also today I decided to drive the vehicle and put the AC on the floor only function to dry out the right front passenger area. Not only does the AC not work at all, but the fan will not blow air if set on 1 2 or 3, it blows hot air only on 4! And I live in the south, I don't need any hot air!
16th Jan 2001, 13:44
We own a Focus Wagon SE 2000. We have been happy with it until the last 2 months.
Yes the brakes squeak and they say that it is normal. They said they were working on a better type of brakes for these cars but...
My main complaint was after 7850 miles our Focus starting not starting. They have had it in the shop since November 20th, all but 3 nights of being home and having it towed in the next morning for not starting again. We requested a new car or our money back. We checked into it and it fell under the Lemon Law. Total of 30 business days in the shop OR 4 trips to dealer for same problem within 18 months or 18,000 miles, whichever comes first. Ours has been there 5 trips and a total of 46 or so working days and they still have it.
The Ford representative for this area says that it ALMOST falls under the Lemon. NOT that it did fall under it. They have offered to take the car back for a car equal or more value, with us losing what we have put into this one, downpayment and payments this far. We feel we are losing out on this car. They said if we get our money back that we have to pay them mileage on this car.
We feel that they have not treated us fairly. We have not and are not going to settle for this. We are not sure as to what will be done, but we don't feel like we should lose out because Ford made the mistake in building this car. The problem lies with them, not us. I hope if anyone has had this problem with their Focus they would write in. Maybe they can figure out what the problem is in the car not wanting to start. We like the car. It handles good. We just want justice in this situation.
Thank you,
An unhappy customer