2002 Volkswagen Golf tdi tdi
Summary:
Buy this car if you like getting jerked around
Faults:
The power window clips broke and the window fell down inside. The car had less than 3000 miles.
The brake light switch went out and because of the transmission safety lock the stupid thing won't even go into gear. Worse yet this part is a dealer only piece and nobody has one.
Volkswagen customer service sucks. Dealers in my area don't have the part, dealers outside of my area won't send it to me. The car has sat for two weeks because because the Volkswagen company is a pain in the ass to deal with.
General Comments:
I liked this car a lot until now. This car is still brand new and its already giving me fits. Worse yet, I got ZERO support from VW. I won't buy another VW, neither will anyone I know and you shouldn't either.
Would you buy another car from this manufacturer? No
Review Date: 7th August, 2003
15th Jan 2004, 07:36
I disagree with the last comment left about this review: it is a BIG deal when your car won't even move because of a faulty ignition switch/brake switch, or whatever else is wrong with it. People are paying a lot of money for VWs because of their reputation for reliable, quality vehicles, and it's simply not true anymore.
I will NEVER own a VW again. I wouldn't even rent one for that matter. I would feel differently if VW backed up their product in any way, shape or form. But I found the same as the reviewer here: VW never has their own parts in stock, it blames things on the owner rather than taking responsibility for its own shoddy product, and the service is slow, rude and condescending. The customer care line is an exercise in futility, and a study in irony. Don't even bother.
A brand new car should run like a brand new car, and if there is something wrong, it should be fixed in a timely manner and fixed correctly. A pack of gum it's not. A car is the second largest purchase after a house that many people make in their lives, and it should be treated as such by the companies marketing and manufacturing the product. Unfortunately, I think VW spends a lot more money on marketing than on manufacturing, and it shows.
15th Sep 2003, 17:25
I think it's worth commenting that individuals with window problems in other areas have had much less trouble with their dealerships. Here in Seattle, the dealerships are generally very helpful.
None of your problems are that big of a deal in and of themselves. I think your experience sounds like it's largely the result of some lousy "stealerships."