Faults:
The check engine light began coming on withing the first 20,000 miles.
Repeated trips to the service department came to no solution.
At one point the service department even suggested that sometimes the check engine light comes on comes on when the gas is low or when the gas cap is on to loose or to tight. They reset the fault codes and told me to keep driving.
Following a 2,000 mile road trip the car was performing badly, so I took it back in. This time an $1,000.00 electrical/computer component had to be replaced.
Sorry, out or warranty.
Next, at about 25,000 miles, the tires began to wear badly. The service department blamed my local tire and lube store for airing up the tires too much. Not true. My local mechanic told me the struts were shot.
The right rear window began leaking (after warranty).
The left rear electric window quit working (after warranty).
The cruise control quit working (after warranty).
Recently, I had to jump start the car because I accidentally left on the dome light. I jump started it following owner's guide instructions. Immediately following the jump start, the car wouldn't run. I had to have it towed to service 100 miles away.
Finally, at approximately 52,000 miles, the a/c compressor quit working. The cost to repair...$1600.00. I appealed to a customer care representative. Their response, warranty out at 25,000.
General Comments:
This car was bought new with the main selling point being the dependability of VW's and the potential to go 200,000 to even 300,000 low maintenance miles.
It has been nothing, but trouble and high expense since I drove it off the dealer's lot.
The dealer and now Volkswagen, the company, take no responsibility, or offer any assistance. This, even though I have followed all maintenance schedules, have kept low mileage, and garage kept the car.
I will never own another Volkswagen product again.
24th Apr 2004, 19:18
One word- ignorant.