2002 Volkswagen Jetta 1.8t
Summary:
High priced crap
Faults:
The engine light comes on once a week.
The car would not start.
The coils are bad and they won't fix.
The seat material wore out prematurely.
The coolant reservoir cracked.
The ECU was misprogrammed from the factory.
The car stutters.
The shifter is very difficult to move from park to drive or reverse.
General Comments:
This has been a total nightmare! VW's dealership customer service sucks. Volkswagen's customer care is a joke! They say they will look into the problem, but they never say will will fix the problem. So, I am caught in a constant dealer to customer service circle. The coils are bad, but they won't fix them? This car and Volkswagen are a joke. Come on, you pay $20,000 for a car that has problems that they won't fix? The gas mileage they have on the window sticker should be more like 14 mpg, not 17 to 24 mpg. I had a Honda before this and it had close to 200,000 miles on it. I had replaced an alternator at a cost of $75 (used). The people at Volkswagen should be ashamed of themselves. If you are even considering buying a Volkswagen, don't do it. I have had so much trouble in the last year with this car that it is sickening.
Would you buy another car from this manufacturer? No
Review Date: 18th February, 2003
2nd May 2006, 14:43
My sister has a 1998 pas sat 1.8 turbo that was purchase through a used care dealer in 2000. Since she purchase the car it has been nothing, but endless problems for her. First of all the electrical interior parts Sunroof, Windows, door locks began to malfunction at different times over the years followed by the engine light coming on even after serviced. The rack & pinion fluid began to leak like pouring water out of a bucket when the seals go bad while making a turn. After having starting issues, the deal service person stated that the throttle body needed to be replace. My sister complained to the service guy about all the money she spend on constant mechanical problems, He cut her a little slack and provided some information on how to resolve the problem without replacing the throttle body using carburetor cleaner. This resolve the problem for a while, then the starting issue began again, but this time the carburator spray did not work. In all my days as a mechanic, I have never encountered so many problems with one vehicle. I have heard back in the 70's the VW Rabbits having problems, but this takes the cake. My advice, STAY AWAY FROM VOLKSWAGEN'S!