Faults:

Battery went dead - insider at dealer acknowledged problem to be due to excessive drain from alarm system. Required replacement which was not covered under warranty.

Velor on seats attracts any lint and is nearly impossible to keep clean.

Corrosion on rear truck lid near plate light - trunk replaced under warranty.

All Wood veneers and wood shifter knob split due to coating failure - all replaced under warranty.

Matt black finish on arm rests starts to peel off after 2 years - even with replaced parts.

Dealer service leaves a lot to be desired and all calls are directed back to dealer - Volkswagen doesn't want to deal with consumers directly.

Had under-engine panel drop while traveling on highway nearly creating major accident - no real apology from dealer for mechanic not reattaching bolt to secure or offer to replace damaged panel.

Questioned use of higher viscosity oil in cold climate despite manual suggesting otherwise (resulted in longer cold cranking in winter) - only satisfactory resolution was to provide own oil.

V6 engine is a bit sluggish.

General Comments:

Car handles extremely well and engine is very smooth.

Comfortable car and some nice touches.

Overall warranty issues and service experience do not encourage me to return to Volkswagen.

Faults:

There have been a lot of problems with this car. It's going to be hard to remember all of them, but I'll do my best!

Initially, the coils (the car has one for each cylinder) went bad, meaning the car would not start. Rather than replacing all the coils, the dealership replaced them one at a time, meaning that the problem happened twice before the recall forced them to replace the others.

Next, the trunk stopped opening. I am still not sure why this happened, but the release stopped working and the dealership charged a lot to fix it.

A very loud squeal developed after about 5,000 miles, and the dealership attributed it to 'brake dust' and stated that such noises were normal. I've been driving for 30 years, such noises are not normal. When the noise continued to intensify, we brought it in again (maybe 3,000 miles later) and they replaced the brakes and discs. At 8,000 miles!

The volume on the radio never really worked right: if you turned it down, the sound went off and you would have to turn it off and back on to get sound back. Even then, it wasn't guaranteed to work.

After about a year, the battery randomly went dead. The dealership handled this well, simply giving us a new battery for free.

Recently, the pollen filter seal broke, allowing a lot of water into the car. Also resulting from this, the brake booster and brake lines had water enter them, which caused the brakes to stick on cold mornings. Just yesterday, the brakes starting smoking. All the dealership did initially was replace the front brakes- it was only after repeatedly returning with the problem that they decided to drain the booster and lines, and that solved the problem.

General Comments:

First, I'll address the positives of this car:

The engine in this car (the 1.8 liter turbo) was extremely sporty and, combined with the suspension, the car was very fun to drive.

If I could do it over again, I would definitely go with a manual transmission- it's not as much fun having a fast car with an automatic.

The interior of the car was very comfortable, the lighting on the dash and console was very, very cool.

However:

This was by far the most unreliable car I have ever owned. My son's 14-year-old Volvo with 175,000 miles has had to be repaired once since I bought the VW which, in contrast, has had to go in more than ten times.

The dealership was horrible when it came to fixing the car- to replace the brakes, they took four days... and that didn't even solve the problem!

Driving it anywhere away from home is taking a risk. It has had to be towed from our driveway five times because it wouldn't start, and once because the brakes wouldn't work.

I bought a Volkswagen expecting, at the very least, excellent quality and reliability. Instead, everything that can go wrong in a car (besides the engine blowing up) has. It has spent far too much of its life in the shop, burning through my wallet.