Faults:

Major Engine Fault at 20K - 6weeks in the garage for parts to arrive and engine rebuild.

Clutch failure and thrust bearing failure at 40K miles.

EGR valve failure at 70K which is out of warranty.

2 cracked windscreens - both cracks coming from the same place.

Spare wheel stolen.

General Comments:

Useful having 7 seats.

Not as economical as Vauxhall saloons.

Front seats comfortable.

No storage space.

Basic specification.

Faults:

Turbo kicks in on its own at about 20 mph when you brake!

General Comments:

I liked the car and it goes well, but it has got room for improvement.

I found that the back seats are not big enough for my teenage children, and my other children have to go in the middle seats because of car seats.

Not very easy to get into the back seats when you have child car seats in the middle.

I've found the headlights dim when you accelerate.

Could do with windows in the very back as it gets stuffy on long journeys

Faults:

New Shape Zafria.

Washers fuse kept blowing went in 2 times before fixed 2 weeks after got car.

Window wipers stopped working after 1 month.

Car now at Vauxhall HQ as engine kept cutting out now and then when on motorway. Car only 3.5 months old.

General Comments:

After all of these problems Vauxhall still will not exchange.

Faults:

Alarm malfunction.

Tailgate plastic fitting broken.

Metallic rattle develops when hot on light throttle. Other same spec cars do not suffer same problem.

Left side rear body panel not aligned correctly with tail gate, light cluster and rear door.

Dealer says all faults characteristic of the model.

General Comments:

Performs well and handles like a hot hatch.

Plastic panels inside and outside the car loose fitting and rattle.

Soundproofing in engine bay, loose and flaps about.

Not as well put together as earlier models.

Distracting reflections in windscreen.

Spare wheel easy to steal as in previous models.

Faults:

The corners of both front door side trims have mysteriously broken off. Has anyone else had a similar problem?

General Comments:

Generally very pleased with this car, great flexibility for family use.

Performs well even when fully loaded with holiday luggage and 2 children.

Faults:

Essentially the problem was

- a leak under the driver's seat - onto the road.

- the dealers in the Vauxhall network/NetworkQ are generally reluctant to service cars that have not been bought through their own dealership.

General Comments:

I recently bought a Zafira Elegance with a Network Q guarantee from a Cambs based dealer and still within the 3 year Vauxhall guarantee (the car is 8 months old).

Despite being generally happy with the car, I noticed a couple of problems so I then contacted my closest garage in Herts.

Once the employee established that the car had not been bought from them, he mentioned that it would probably not be covered and he became a bit hostile. It also said they could only provide a courtesy car after making sure the problem was NetworkQ related. Essentially I would need the car to drive back home so it was clear this was important.

Our other car is a VW and I never had the slightest issue with cover from any of their retailers. I find it shocking that a Vauxhall retailer tries to upset and/or discriminate in this way. I thought they could ignore the commitment they should have to the vauxhall and networkq brands. Additionally anyone is entitled to be spoken to courteously in a garage.

We had some experience of the kind with cowboy garages, but have always been happy with the VW service, they even went the extra mile to make me feel confortable to have my imported car serviced in their garage! It surprised me to see that Vauxhall distributors could behave less properly than independent multi-brand garages.

I wrote to Vauxhall to ask what they planned to do to address this type of issue.

A lady rang me from Vauxhall and she was very polite, but essentially just said they would report to the vauxhall customer liaison (account manager) for that dealer.

I said I was not happy with it. I mentioned this had happened with another vauxhall garage, and that they could easily pose as a customer to verify the attitude, but that was no something they wanted to do!

A month has gone by and I still have serious reservations regarding advising any of my acquaintances to use a Vauxhall garage, clearly Vauxhall does not care enough.