Faults:

Easier to list what was right than what went wrong with this car!

Bought it as a pre-registered model with 70 miles on the clock

Second week the service indicator started flashing and had to be reset by the dealer

Drivers window motor burned out – excessive use said the dealer. We said ‘rubbish’.

Ignition switch periodically jammed. Replaced, but took ages to get new keys

Gearbox was notchy in 1st and reverse. Took three goes to sort out. Eventually traced to mis-aligned linkage

Front tyres wore out on inside shoulder in 13,000 miles. Dealer said we were driving it too hard. Another argument ensued until we took it to an independent specialist who found the suspension settings were out. Then we argued some more.

Air flow sensor packed in and engine stopped on the motorway.

Fuel consumption very heavy after air sensor changed (~28mpg). Your driving style said the dealer. Another argument. Eventually traced to sticking cold start sensor. No apology from dealer.

Central locking kept blowing a fuse. Three attempts to find a loose connection (allegedly)

Doors rattled and groaned and leaked water. Eventually hinges were adjusted, lubricated and new seals fitted.

Fan motor bearings squealed. Dealer would not replace under warranty because fan was still working. Another argument eventually resolved after we demanded to see the manager.

Lambda sensor failed. Evidently there is a recall on these in the States, but not over here. Replaced under warranty without quibble (shock).

Engine mounts worked loose.

Airflow sensor again (18 months after first one)

Water pump replaced (impeller broke off) had to be done again because it leaked after the repair.

Seat height adjuster jammed.

Rear dampers replaced after they were found to be leaking. Driving style said the dealer and another argument about whether they were covered under the warranty

Eventually we were so fed up that we tried to trade the car in at 3 separate VW dealers, but were offered rock bottom prices about £1,000 below what we expected. Other make dealers (Ford, Peugeot, Vauxhall, Toyota) all offered £800 - £1100 more on trade in.

General Comments:

The Golf appears to be a well built car, but in reality is very badly made.

The bodywork seems solid, but the electrics, engine and suspension are very poor.

Dealer service is terrible, both expensive and very poor service. Courtesy cars are never available unless you book at least a month in advance and it takes the dealer 3 - 4 attempts to fix even minor problems.

We really wanted to like this car, but the reality of owning it was an extreme disappointment. It would not have been so bad if the dealers had helped.

It is not even much fun to drive. This GTi proved very slow and the handling was poor even with the sports suspension.

Faults:

Flash red paintwork can be troublesome - It is prone to fading, my bonnet needs T-cut every so often to bring the red back. A lot of effort, eventually it will turn pink like so many other red cars you see on the road.

Electric window can fall into door, mine did and I believe lots of other peoples have as well. This is a bit pathetic on a well engineered modern car. Cost about 160 pounds to fix and all it is is a little plastic mounting, but of course the whole part has to be replaced.

General Comments:

This diesel engine is a gem - 115HP, but the torque is really noticeable. Lovely to drive with all that low down power and can show up many a bigger engined petrol car. Revs low and has six gears so motorway cruising is a breeze. Slightly wobbly around corners, but not so much that you cannot go round them pretty quick.

Solid cabin and good sound system.