Faults:

Strip on the driver's door came loose and was hanging off after only three weeks. I was told that it could take months to replace and finally agreed to let the dealer stick the same strip back on the door again.

Entire ignition unit had to be replaced after one year. It took numerous phonecalls to Volkswagen to accomplish this.

Brakes make a noise regularly just like worn brakes - however, they have been checked and have been passed.

I have just discovered that the two front tyres are wearing on the inside, especially the front right. I am told this has been caused by initial poor tracking and alignment and am currently trying to negotiate with Volkswagen - not easy!

I am constantly reminding passengers to slam the back doors quite hard for the locks to catch. Even so, I have driven the car many times with one or both back doors not closed properly as people are reluctant to slam the car doors as hard as is needed.

The rear view mirror fell off one day when I was driving on the motorway. Pulled in and managed to replace and secure it to its fitting.

General Comments:

I feel very disappointed with this car. I have been left sitting on the roadside for hours at a time when the ignition failed on two occasions.

The after sales service is certainly more imaginary than real in my experience. I am weary of Volkswagen representatives and their uncaring attitude to my difficulties with their product. I will definitely not buy another Volkswagen.

Faults:

Within 2 weeks the sunroof handle broke, this was replaced by the dealer.

The driver sun-visor constantly fell to the floor whilst driving.

Both power windows worked sporadically and the driver side didn`t work for most of the time.

Fuse cover didn`t fit over the fuses due to positioning of tiny glove compartment and steering rack.

Reverse gear crunched most of the time when engaging.

General Comments:

Overall the build quality really let down this car. The engine was sweet and responsive though, and especially good on motorways where it felt very strong, safe and reliable.

Faults:

CD player not connected properly by dealer.

Back personalised number plate started to fall off (also fitted by dealer).

General Comments:

Car very reliable and fun to drive, unusual for a small car. Doesn't seem at all like a small car actually. Good solid car, and although more expensive than rivals, depreciation is excellent.

Faults:

Everything that the dealer's themselves have had anything to do with has gone wrong (CD player extra fitted by dealers gone wrong twice, raised brake light badly fitted, car arrived with reverse lights shorting out which they should have checked).

General Comments:

Great car, fun to drive, good build quality.

With the exception of the sales staff, very poor dealer service.