Faults:

The car was recalled twice for recalls, which the dealership rectified free of charge and with good customer service.

We then noticed a rattle when we started the car, which I thought was just normal as it only made the noise for about one and a half minutes.

I decided to contact the dealership about the noise; they knew exactly what it was and told us to bring it in. We did, and they changed the oil in the hope that this would solve the problem.

This didn't, and the car needed to go back to the dealership. I arranged another date and delivered it to the workshop. Later that day I went back for the car and was told that the car had suffered major engine failure. The timing chain tensioner failed and broke into pieces, causing the broken pieces to fall into the oil sump.

This resulted in more hours spent on the car as the mechanic had to clean those pieces out before it caused further damage.

The dealership contacted BMW UK to see if they would contribute towards the cost due to the specific failure of that part. This was refused due to the age and mileage of the car.

After 6 months of e-mails, letters and phone calls I got nowhere. I pointed out that most of the parts they replaced were the same as the original, however the part that failed was different.

Looking at the forums, there are thousands of these cases and it seems to be the customers picking up the bill for badly designed parts, which should have been replaced by the manufacturer.

The BMW Customer Services department were not sympathetic, and their complaint procedure I feel was unfair, as they make the decision, and if you appeal, they are the ones who review. Then they will then make the final decision. I wrote to the General Manager, but was informed by customer services that he did not talk to the general public.

My last 3 cars have been BMW. Where is their support and loyalty?

General Comments:

The looks of the car are appealing. The handling is shocking, as the steering wheel snatches when you hit bumps in the road.

Disappointed with the quality, as I would have expected this part to have lasted much longer.

I will not buy another.

Faults:

Timing chain, guides, tensioner all replaced via service bulletin at 32K.

Water pump/sensor at 22K.

Shows signs of carbon buildup on intake valves (hesitates/sputters under hard highway acceleration, etc).

Brakes front/rear.

New non-run-flat tires.

Several plastic pieces are broken. Can't understand how, with all the wonderful things German engineering is capable of, they still haven't managed to get car plastic right. Sigh.

General Comments:

This is a GREAT car if you can work on cars yourself OR if you buy a MINI Next/CPO or private warranty. This is an enthusiast's car, plain and simple. If you are not comfortable doing your own repairs and maintenance, or don't know anyone who is, buy a Ford/Honda/Toyota instead.

This is an AWFUL car if you buy it out of warranty and have to pay someone else to fix it. Again, if you are not comfortable doing your own repairs and maintenance, or don't know anyone who is, buy a Ford/Honda/Toyota instead.

This car is one of the best-looking and driving front-wheel-drive cars on the road, period. It handles like a go-kart, and accelerates better than anything this size has the right. It feels heavy and solidly-built, has 6 airbags, and inspires confidence in traffic, or driving in town. It gets great mileage (I have the S, and NEVER get less than 30 MPG driving it hard all the time, and on the highway, I get 34 MPG without fail). Women and kids love it. I love it. When I walk out to my garage in the morning to commute to work, it literally makes me smile every time I see it. I've had it for 2 years, and it still makes me happy.

Mine has the lounge leather heated seats, and most other options including the sunroof. It is flat-out a beautiful car. I replaced the stock MINI Boost stereo with MBQuart/Rockford Fosgate stuff, and that was pretty much the only design flaw: the radio is AWFUL. The upgraded HK system doesn't sound much better either, so my advice is to find one with the base Boost setup and at least add a sub. I tore everything out and re-did the whole system, and it was worth every hour and penny to do so.

I also lowered the car and swapped out the run-flat Dunlops for regular tires. It rides and handles way better. I have a can of Fix-A-Flat, a mini air compressor, and AAA instead, as the MINI S doesn't come with a spare tire. The base Cooper does.

Now for the bad. This car has some well-known design/engineering/manufacturing issues.

1. The N14 engine, found in the '07-'10 r55/56/57 MCSs was manufactured with a faulty timing chain tensioner. It apparently allows too much slack in the timing chain, and as a result, allows the chain to slap around against the chain guides. Eventually, the guides break, the chain stretches, and the engine WILL fail, catastrophically, as this is an interference-type engine design. For years, MINI/BMW claimed there was no such issue, until this past year, when they finally sent out a service bulletin to affected cars' owners to repair or replace the timing setup for free. Mine was repaired by MINI at no charge, but others whose cars failed prior to the service bulletin weren't so lucky. The internet forums are FULL of MCS owners who had to replace engines at their own expense until MINI fessed up to the problem. MINI has reimbursed these owners as far as I know, but I'm sure they lost more than one customer as a result. The 2011 and later MSC has the N18 engine, which doesn't have the same issue apparently. Google "Mini Cooper Death Rattle" for more info.

2. The N14 engine is prone to oil buildup/coking on the intake valves due to the design of the PCV system design. Oil blows out of the PCV valve, through the vacuum tube, into the intake manifold, where it becomes burned onto the intake valves as it's a direct injection motor and thus gas doesn't clean off the valves as it would with a conventional injection setup. This causes acceleration hesitation, can throw engine fault codes, and worsens gas mileage, to the point that some cars have become undriveable until either being treated with Sea Foam or similar engine treatments, OR by blasting the intake valves clean with walnut shells. MINI denies this is an issue even though it's well documented on various forums. Google "Mini Cooper Carbon Buildup;" you'll find plenty of stories. Mine also has had this problem. Running half a bottle of Sea Foam through the vacuum line every oil change appears to take care of it, so hopefully it doesn't get to the point where the head needs to come off and valves need replacing. The dealers know about this too, and many use Sea Foam or similar products to treat it, but MINI's official position has been silence, as best as I can tell.

3. The Dunlop run-flat tires run approx $400 apiece. That's APIECE. Add to that the cost of rebuilding the TPMS sensors, and you're looking at $1500 every time it needs tires. If you buy one, invest in a AAA membership, and swap out the RFs for regular tires. It'll be quieter, ride better, and it won't cost you $1500 for tires. You're welcome.

4. BMW repair costs. The car is designed, engineered, and built by BMW. It is VERY expensive to maintain this car if you choose to do so at the dealership. Learn to do maintenance stuff yourself, find a friend who does and will, or find a local indie Euro car garage and become friends. Also, this is a German car, and as such, requires a higher level of maintenance than your average American or Japanese car. It's just the way they are. Things on this car are wear items where they really aren't on other cars. Control arms/bushings, etc., need regular replacing on German/Euro cars and not on Toyotas, for example.

5. BMW recommends oil change intervals of 10K-20K with synthetic oil. I think 10K is probably pushing it for a small, high-compression turbo engine. Do 5k-7.5k to stay safe. I use Wix filters and Mobil 1 0W30 every 5k-7.5k (recommended by BMW/MINI for this car) and have no issues. You're on your own if you go 20k miles between changes.

6. The car also has a well-known issue where the water temperature sensor and thermostat fails at extremely low miles. Mine went at 20k I think. However, the thermostat sticks open, so the car IS drivable for some time until you get around to fixing it. The downside is that the thermostat and temperature sensor are both molded into this ridiculous Jarvik-heart-looking contraption that costs over $100 just for the part, rather than the $8 a thermostat SHOULD cost. Again, this is something that's well known on the forums.

So that's pretty much it: it is a great car when it's all working right, and an AWFUL car when it isn't. It will make you smile every time you look at it, but it will break your heart too, multiple times, and expensively.

Faults:

Noting has gone wrong with the car.

General Comments:

This car has the best combination of performance and gas mileage that I have seen.

I have the 09 Turbo with a six speed manual, and I am averaging 34 miles per gallon.

It is great to drive a vehicle that is not like everything else on the road.

Faults:

Nothing so far.

General Comments:

This car replaced the older model that I was very pleased with, however the new model is a vast improvement in just about every area. So far I have had no problems with the car, and the fuel consumption has been greatly improved, and it’s still fun to drive.