26th Jul 2008, 13:39

I have a 2002 Le Sabre with 71,000 miles. Three of the windows have failed - one under warranty (28 K) and two within the last 13 months (58 K and 71 K). The last two occurred during trips and involved the rarely used rear windows. The dealer offered to split the $600.00 charge/window, but not w/o much complaint. They charge for a diagnosis, $53.00. They claim that they see only a few such failures per year. I contacted the Customer Assistance Center recently as directed in the Users Manual to resolve this manufacturing or design issue, but they merely referred me back to the dealer (based on my experience, they offer neither assistance nor satisfaction to the customer).

I have no confidence that the repaired power windows will perform long-term in my present car and am concerned that the fourth will go soon. The cost of consistently repairing the windows could approach that of rebuilding the transmission, not to mention the aggravation and uncertainty of failures. I am debating either trading it in for something else or getting rid of it. I will not purchase a Buick or GM car based on this continuing problem and lack of customer service. I have owned five GM cars in the last 20 years, however this was my first with power windows.