Faults:

At 9000 miles, the shocks began to leak and the bushings on my sway bar were cracked which both cause major squeaking and a rough ride. This was fixed within one day. Dealer was prompt and very courteous - except for the shuttle back to my job. I was an hour late for work because they could not find the man who drove the shuttle to take me and another woman back. This happened at the dealer in Norwood, MA.

Currently, my rear driver's side window does not work. I will be taking this in for a service shortly.

General Comments:

Overall, I love my Durango. It is not even a year old, and it has had these 3 problems, so that is a huge letdown, but I am optimistic. When my lease is up, I would definitely consider getting another one. It would be one of my top choices.

Gas mileage is hard, but that was expected, so I am not too upset over it. The stereo system (8 speaker Infinity) is great, it sounds perfect and goes very loud which I like a lot. I recommend getting the steering wheel controls if you are short like me (5'4"), because the controls on the dash can be hard to reach for us shorties!

Faults:

The only thing that has been wrong with my Durango is the clear coat was flaking. I brought it up to the service manager and it was repainted and back on the road in 5 days. That's why there's a warranty.

General Comments:

I love my Durango. If you're here to gripe about the fuel mileage it states it on the window sticker. I put a Flowmaster series 40 in place of the stock muffler, and yes it's louder, but I'm getting 22 miles on the highway and 15 in town.

My grandparents like it due to the fact it's easy to get in and out of.

The ride is great.

With the great financing I could afford a $30,000 instead of a $20,000 vehicle. For those "suckers" that paid $40,000, I got everything but the 5.9, leather and the center console. That's not worth $10,000.

As far as a warranty goes on small parts (I.e. switches, latches), if you're just outside your warranty period go talk to the sales person that sold it to you or the relations manager. You'd be surprised how far you make it.

Faults:

Transmission failure at the above mileage. Diagnostics revealed the need to either open the case or replace the transmission. Third gear failure (cause uncertain to me at this point, although dealership may know the specifics).

General Comments:

Prior to this, we were very satisfied with the vehicle. I am now hearing that the transmissions for Dodges were known to be unreliable... wish I had known. Of course, this is all hearsay. I haven't read any such information from a reputable source.

Faults:

Nothing.

General Comments:

The automobile has been flawless so far and the ride comfort for a SUV is outstanding.. The only thing that I find to be a problem is the 13 mpg overall average. The 350 in my previous Chevrolet Tahoe (JUNK) was in the high teens.

Faults:

At 3200 miles the transmission went from fully auto, to no shifting. Check Engine light came on, and the transmission would not auto shift. Dealer seems to have diagnosed the problem as the "reverse" solenoid in the transmission, said the part would be in the next day.

5 days later, no part, "they don't know why" and haven't reordered a new part for next day delivery, instead "we expect it in tomorrow" is the canned answer... Chrysler parts distribution, and dealer attentiveness STINK!!! Also, no loaner car, I must rent my own... for a $33K vehicle they should provide a loaner free of charge!

General Comments:

Comfort, performance, and handling are great, but if the dealer service and parts availability are this POOR, I am very concerned! No one seems to care, from the corporate Customer Assistance Center to the Service Manager at the dealership...

Faults:

It pulls to the right, nothing wrong per dealership.

Transmission makes a ratcheting noise when shifted into drive, nothing wrong per dealership.

Fuel pump makes high pitch whine, nothing wrong per dealership. etc....

General Comments:

Dodge dealership service departments suck!!!