1st Jul 2010, 08:10

Have an 08 Caravan, and it has a droning noise at 105 kilometers/hr.

The dealer has eliminated front wheel bearings and exhaust system, and is now down to the transmission which is being replaced. Hopefully this will fix the issue.

Chrysler has been above my expectations in providing warranty service.

1st Jul 2010, 17:39

Although I've had great luck with the few Chrysler products I've owned, I've bought very few over the years because of this type of thing. Chrysler dealers just flatly REFUSED to replace the warped rotors on my 1988 Dodge in the first 3 WEEKS that I owned it. I paid to get the parts and do it myself (I'm a mechanic) and drove the car 100,000 miles without a single problem. I refused to buy another Chrysler product for 14 years, and then only because I got an unbelievably good deal. If Chrysler intends to sell its products, it needs to improve customer service dramatically. We now drive Ford and GM vehicles.

3rd Jul 2010, 09:24

"Chrysler has been above my expectations in providing warranty service."

I agree, the dealer that I work with is awesome to deal with. I have not really had many issues concerning the warranty, but the one time I did, they took care of it no questions asked. Heck, every time I have it in for maintenance, they wash it up for me! Both Chrysler dealers I have worked with have exceeded my expectations, and that's where I'll be buying from here on out. Maybe it's different in every area? Because the two that get the bad rap for bad service around here, are our local Chevy dealer and Toyota dealer.

3rd Jul 2010, 13:30

It's a fact that different dealership vary GREATLY in the level of service they provide. In our area, Toyota and Ford have a reputation for being the worst and most dishonest, while GM has a sterling reputation.

My issue with Chrysler goes beyond the dealership. My brother and I both bought new Dodges some years ago. We both immediately had problems with them. Mine had warped brake rotors and my brother's had a problem of stalling at intersections. The dealership (which is now, thankfully out of business) just laughed at both of us and said (his EXACT words) "We're NOT going to fix it and you can't make us." We both filed complaints with Chrysler's arbitration board. We both were totally ignored. My brother traded his Dodge for a Chevy and never bought another product from Chrysler. I paid to have mine fixed and kept it, but am very wary of buying another Chrysler.

4th Jul 2010, 00:42

It does vary from area to area. Here in my town, the Chrysler dealership is well known for good service, as are the Chevrolet dealership and the Honda dealership. The bad ones are the Toyota, Hyundai and Ford dealerships.

4th Jul 2010, 16:18

I agree with dealer service varying from area to area. In my area, the Honda and GM dealerships have very good reputations for excellent service. However, the Ford dealership is the worst. For me personally, every Ford dealership I've ever dealt with has been terrible; so much in fact that I will no longer even purchase a vehicle from a Ford dealer.

8th Sep 2014, 02:22

Try loud music, or ear plugs. Don't expect the dealer to fix what isn't broke. To get any results, you need to go higher up than the dealer. Good luck, but Chrysler dealerships have a bad reputation for warranty service and repairs.

30th May 2015, 02:18

One of two things is going on with your vehicle. It most likely has the torque converter shudder that is common to many of these vans since 2007. This is a known problem and Chrysler has Technical Service Bulletins (TSBs) on this problem. However, the manufacturer will not stand behind it even though it is a known and common design flaw.

The second common culprit of noise problems stems from wheel hub assemblies. In the old days we could just replace the wheel bearing. Now we have sealed assemblies that must be replaced. Sigh. This problem is easily checked and diagnosed by a competent mechanic such as a NAPA auto center or equivalent. It is unclear as to why these hub assemblies fail. Most likely, bad luck, but if you experience a roaring vibration at speed when within gear (not shifting) at highway speeds, this is your problem. Take the vehicle to an aftermarket mechanic, and it should cost half the dealer service; the cost should be around 1.0 hours shop time to install plus the part. Poor service and inflated pricing are what you should expect from the dealership. Better to go elsewhere. If you are youthful, this is a fairly easy repair. Wheel hub assemblies are available on eBay for less than $40. Happy trails and best of luck.

It also always amazes me that certain service centers can be so blissfully ignorant and blind to their customers.

30th May 2015, 02:27

Let's talk about brake rotors (front rotors). I have to turn mine every 20K miles or so. This is caused by uneven heating of the rotors due to a variety of conditions that are not controllable. One such condition is when you drive through water with hot brakes. As a suggestion, try after market slotted and drilled brake rotors. This will help. Your OEM (original) rotors are VERY prone to warping. Consider turning your rotors EVERY time you replace the pads and get at least semi-metallic pads. I always try to have an extra set of pads on the shelf at home just for such a contingency. If you pull the rotors and have alternative means to get to an auto parts house, most will turn your rotors at a cost of $12 to $25 per set of rotors.

Rear rotors, while thinner, single wall rotors almost never wear out since most of your braking is on the front wheels. They are worth a look see, but never had to replace mine until over 200K miles. Be safe, and as with all vehicles, allow extra braking time and watch ahead for potential hazards.