2011 Holden Cruze CDX 1.8 from Australia and New Zealand
Summary:
Get something else
Faults:
The gearbox did not shift correctly revving between gears. When stopped at the lights and taking my foot off the brake, the car would rev like in neutral, then bang into gear, causing the wheels to chirp.
The air con controls would stop responding. The air vents would not change.
The fuel gauge stopped working.
The car would not start a lot of times. The only way to get it to start was to lock the door and unlock the door again.
The front leather seat started to tear at the stitching.
General Comments:
Traded it in for a new car. Not much else I can say.
Would you buy another car from this manufacturer? No
Review Date: 11th March, 2015
27th Dec 2012, 18:59
It's nice to know that Holden is at it again, with their warranty denial campaigns.
Why, oh why, did you go to a Holden Cruze from a Mazda 3? I understand that the Mazda 3 is inferior to the Cruze in terms of NVH (noise, vibration, harshness), and interior space. But, in terms of quality, reliability, handling, driver appeal and value for money, the Mazda 3 leaves the Cruze gasping in its wake.
When it comes to dealer service and warranty claims, Mazda leaves Holden for dead, yet again.
There's two reasons why Commodore sales are slipping big time. One is that the market doesn't want a large car, when the small and small medium class are competitively sized. The second reason is the shockingly poor customer service that Holden and its dealers offer, in terms of warranty backup.
You'd think Holden would've smartened up by now, in terms of offering good customer service. Sure, certain manufacturers only pay a dealer around two thirds of a typical warranty job, leaving the dealer to wear the rest of the labour bill. That puts more stress on the dealer, but a good dealer will wear that to look after a loyal customer.
Note to Holden. Brighten up your attitude towards customers and warranty backup, or face an even bigger decline in sales, and not only with your Commodore range. Your attitude really does stink.