Faults:
Directly following the test drive, I commented on the brakes smelling rather hot. The dealer shook his head, and said, "No, no, that's not the car, that's the auto-shop around back." While I was wary, I was basically impressed with the car. During the second test drive the brakes gave out all together. This was a brand new car, straight off the production line! What's up with that?
General Comments:
Following the first test drive, I placed a deposit on the car of $500.00. After the incident with the shoddy breaks occurred during the second test drive, I decided against purchasing the car, and asked them to refund my $500.00 deposit. They were unhappy but agreed to comply. One month later I still did not have my money. Several phone calls early on brought 'misunderstandings' about them 'forgetting' to refund the money. Finally the manager stopped answering my messages, and it took me going into the dealership and demanding a credit card receipt for the refund in order for them to comply.
The showroom was Burnaby Hyundai in British Columbia. Don't shop there if you value your money!
24th May 2001, 16:15
I did my research and went to the Hyundai Dealership in Nurnaby on E. Hastings to confirm the price for an Elantra VE, that I got from Autobytel as 17,525. After showing me the car and its features and technical aspects and comparing with other vehicles in its class, and having to correct several distortions by me, we proceeded to discuss the price. She insisted this was 18,625 cash price and 17,525 for lease and pointing to 0% financing. When I insisted on a 17525 cash price she turned very aggressive and challenging me to go and get lower price which she would gladly match.
Question I have is we does the government allow such conduct and why are people not demanding action?