Faults:
Well I have had my Jeep Liberty for 5 weeks and have been to 4 dealerships so far. The first problem was pulling to the right. There was a cracking noise when the wheel was turned way left or right. After 3 attempts at 3 different dealerships, the pull has been fixed. The cracking noise was a skid plate that was put on incorrectly.
The second problem was the sunroof went broken. After 2 weeks of being told to tape it with duct tape, the parts finally arrived. Now it doesn't leak, but doesn't open all the way and the motor labors trying to open and close. Somehow the roof around the glass was scratched, but the dealer says that they were working on the inside, not the outside. Lots of stripped screws too.
The third problem was a seat belt did not function at all... WOW! More...
There seems to be a bucking in the transmission when I slow down. At around 15 MPH and slowing, the Jeep jumps forward in one sudden burst and then goes back to normal.
Also, the windshield had a small crack in it that I didn't notice until about 10 minutes after I pulled off the lot, I was told that I can't get a replacement windshield yet for there are not any out there. Also I have to take it back to the dealership I purchased it at. I bought it in Little Rock AR, and I now live in Orange Park FL. Some 14 hour drive to get it fixed... go figure.
I also experienced a problem with the heater. After about 20 minutes on the road, it was still pumping out cold air.
The windshield wipers are leaving some black tar film in front of the driver's side.
I really would like to say this is a great Jeep, but the problems have me very angry. I have attempted to call the 800 number and was told that all I can do is to keep taking it to more dealerships. I asked about lemon law actions and was told that nothing major is wrong and that I would have to get my own lawyer if I wanted to try to arbitrate. I do like driving the Jeep.. even if it's to the dealerships only. How do I get paid for this to make it worth it? Paying 27k for a Jeep that passes everything but the shop is getting very old.
6th Feb 2002, 06:36
Hi Mike,
I have brand new Cherokee with 750 km on it.
It pulls just a bit to the right, have not taken it in yet.
Before I got it, dealer honestly told that many other Cherokees had a problem with the Centrallino, the control board, I think it is located in the engine area, and it is very easy to change. The electronic device subcontractor might have had problems with the quality. Not a big deal, I think it is fixed for the future.
Keep trucking