11th May 2003, 21:32

We own a 2002 Laguna V6 Initiale and it's the most reliable car I've ever had, 47k miles and it still runs like the day I drove it out of the dealership, I'm surprised that all the electronic gadgets work and the engine is still quiet as a mouse, I really love this car, it looks like it will last forever so I disagree with people bashing Renault, they did a good job with this car.

Poor maintenance can even kill the best Toyota.

19th May 2003, 19:56

I agree with the last comment, my Laguna has been reliable as I expected, I owned a Megane and it was an excellent car too, people who abuse of their vehicles is the same people that can't complain.

3rd Jun 2003, 10:36

I recently purchased a Laguna Initiale 1.9 dCi. It is a fine car with the greatest specification of any car in it's class. It has eye-catching looks and an interior to be proud of. The engine is smooth and responsive and the brakes are superb.

The problems associated with the Renault Laguna are almost entirely the fault of careless drivers, the only exception is the poor trip computer that tells you your wheels have fallen off.

I am very proud of my car and it's stylish looks attract attention from others regularly who comment on how lucky I am to own one. I agree with those who can appreciate the Laguna. Most owners are happy and so feel no need to add any comment to this forum, well done Renault.

6th Jun 2003, 17:18

I will be returning to the UK from Australia and am now thinking of what to buy. Looked at the Volkswagen Passat and the laguna estate - impressed with the look (and price) of the laguna. I have heard bad stories about the Passat (suspension) and reading these reviews the Laguna is not immune from the odd problem either. Given that new (ish) cars will suffer problems, what sort of service/help can I expect to receive from Renault dealers? Cheers.

9th Jun 2003, 01:13

Well what can I say, my wife has had her 1.8 Dynamic tourer for 1.5 years and so far it has had:-

1. Throttle housing replaced, revved to 3k revs on its own, but trickled along at 5mph.

2. Went back 8 times due to blowing rear demister fuse, whole wiring loom replace only to find there was a fault in the rear screen!!!

3. Just purchased ISOFIX child seat only to find that to fit it you need to cut one of your rear seats!!! Renualt so far won't admit it is a design fault. So far Renualt are the only ones where you have to "modify" the rear seat to fix ISOFIX. So much for 5 stars!!!

Save yourself loads of problems...don't buy Renault!!!

I have a 1 year old Honda Accord, problems so far 0.

13th Jun 2003, 04:35

Support from Renault dealers.

My dealer, Olympian in Salisbury, are completely useless. They do not care about customer service at all. I have had many issues with my Laguna, and no it is not because of poor driving technique, the first time the brakes failed the dealer called me to say I could collect the car and rebook the car in when the parts where available. He was surprised that I did not want to drive the car with a brake problem.

My wife's VW Polo gets serviced once a year and the dealer collects/returns, washes and follows up a couple of days later to check that I am satisfied. This is impossible for Olympian as either there driver or car washer is ill, away, sacked, dead!!!

Every manufacturer has lemons, but the way their dealers handle the issues makes all the difference. If it was the choice between a bicycle and a Renault Laguna the bicycle would get my vote.

29th Sep 2003, 01:26

For the guy complaining about Laguna's radio reception quality: just switch off 'auto retuning', it is too sensitive. That's what I did and discovered that interferences are really minor (that's in Greece where I live).

5th Oct 2003, 07:40

Although our family does not own a Laguna, we have visited a Renault dealership and were very pleasantly surprised at what the Laguna has to offer. The range of features the Laguna has is fantastic and I can't say enough about the level of safety it provides.

Renault have designed a wonderful vehicle and should be very proud of that. I do have pity for those Laguna owners who have constant problems, but sometimes the problems are due to the driver's fault. Our next car will definitely be a Laguna.

Well Done Renault!

10th Feb 2004, 07:21

I have LAGUNA II 2004. My problem is related to trip computer. It is too poor. It does not show the distance when announce that the fuel is low. It just shows ----. And also the old LAGUNA I has time functions in trip computer. The distance comes with the time. Is there any way to upgrade the trip computer's firmware or software?

26th Sep 2004, 04:50

I have a Renault Laguna 20 16v. 2003. It's my second renault and unlike many contributors here I've never had any problems. I traded my first in for a new one after 63000 miles and had no problems what so ever. The new one has 19000 miles on it and no problems either. I chose renault laguna for they're comfort and looks. If I wanted "reliable" car I'd gone for a Toyota or Hyundai, but they completely lack character. As for Mondeo it's average and I need a bit more than that.

Cheers Andy Clark

Reykjavik Iceland.

9th Feb 2005, 17:04

Well, I'm the creator of this review. It is nearly 2 years since it was bought and its on 7000 miles... very low.

The n/s wing mounting points interfere with the passenger door when opened causing paint to be scraped off the edge.

Both Vanity mirror flaps catch on the trim when opening.

The Airbox pipe worked loose and rattled like hell at low rpm making the car sound like it had no backbox.

The Radio flap rattles when open.

Speakers randomly make distorting resonating noises at low frequency.

The electric mirrors became intermittant.

The electric windows are very slow and lazy.

5th Oct 2005, 09:06

I've got a 99 (T) V6 Laguna. Runs perfectly well, but the trip computer that tells you how far there is to go before you run out of fuel just has flashing dashes as the display.

Does anyone know of a reset I can do to see if it clears the problem.

Cheers.