Faults:

Rear shock absorbers failed - Couldn’t get booked into to a dealer for 6 weeks to get replaced. When finally booked in - refused to repair under warranty, insisted I replace both and only offered to repay 50 percent of the cost; however they were charging two hours labour (twice what a home grown mechanic would take, never mind a dealer).

Decent vans but terrible customer service - still waiting on Renault HQ to call me back.

General Comments:

Decent van but customer service terrible and warranty not worth the paper it’s written on.

Faults:

From new the stop start never worked; the van would cut out and not start. 9 trips back to the garage and they found a faulty clutch pedal; they swapped it and all now works fine, and we have had at last 30000 trouble free miles after a terrible start.

The van is a nice size and replaces the old square Transits that you can't buy any more.

The local dealer was the main problem; rude, unwilling and untruthful. A shame as it detracts from the van. Renault Masters are close to useless; stick to local, no main dealer.

Faults:

New alternator, power steering pump, and lots of service parts such as brakes and suspension. All acceptable at the age and mileage now.

General Comments:

An excellent van I've owned since new, a popular sight on the road as works vans, but also make a good project van to convert to a motor home. Interior is spacious, and to drive the van feels car-like and not cumbersome at all. Engine could be faster, but economy is OK, managing nearly 40MPG when unloaded.

Needed a lot of work at last the service and MOT, but with over 200,000 miles I think this OK; it has never given me any major trouble in the years up till now. Highly recommended.

Faults:

Nothing.

General Comments:

Just about run in.

Very comfortable and surprisingly quick.

Bought from a main dealer who I would highly recommend as the service I received was second to none.

I bought the 8 seat version as the 9 seat is very expensive to insure.

Much more roomy than the Fabia, and cheaper to run than the Shogun I also used to own.

Love it so far!

Faults:

High pressure fuel pump failed at 34500, which was a month after I bought the van - replaced by the Renault main dealer as it came with a three month warranty.

General Comments:

Fantastic value for money, 18000 mile service interval certainly helps keeps the running cost low. The last service cost £235 at the Renault main dealer. Still getting 35mpg and most of the driving is around town. Just replaced the cam belt kit; Renault quoted £440, but I had a local independent do the same job for £221!

Cab comfort is exceptional; highly recommend the air con pack - I regularly have to turn it down as it's like driving a fridge!

In the two years of ownership I have replaced one tyre, the battery, wiper blades and the driver's sun visor.

Even my wife drives this van as it's 'like driving a car'. Very easy to park and is great to load / unload due to the very low sill at the side and rear of the van.