Faults:
Unusually noisy engine at 6000 miles, dealer replaced the drive chain under warranty. On the day I was taking it to be repaired I started the car to find several warning lights on and failed hill start assist: I had to be towed to the dealer.
This was due to a faulty brake switch, replaced under warranty.
Drivers side window rattle, repaired under warranty.
Cracked drive shaft boot. (manufacturers fault) Replaced under warranty
General Comments:
This car is different and gets a lot of attention.
The suspension is too hard and feels like I'm driving over mountains whilst on a bumpy road.
The seats are quite comfortable and there is plenty of room.
I have had service fron two different smart dealers and I have found the service to be terrible. This really lets the car down.
I would never buy a car from this manufacturer again simply because of the appauling customer service.
The second year service cost £263, this was just for the basic service. I was given information about what had been checked on the car, this included details of parts replaced that aren't even fitted to the car in the first place, i.e the soft top had been checked (this model doesn't have a soft top)
This car gets a lot of attention, I have left it outside of a bank to go to the cash machine, turned around and there was several people standing around looking at it. The attention can be a good thing but it can be bad, i have found chewing gum stuck on it a couple of times.
30th Nov 2003, 15:16
I'm quite surprised as my ex-wife and I have had 3 smarts and have totalized over 130.000 km in almost 4 years without any major trouble. I can't say it was bad luck if this is your second smart, it must be VERY bad luck, then...
Pure Cdi: 50.000 km to date (bought new)
Pulse 55 hp: bought with 800 km, sold at 45.000 and replaced by
Pulse 62 hp convertible: bought with 21.000 km, 56.000 km to date.