2002 Volkswagen Jetta GLS 1.8T from North America
Summary:
A lemon after eight great VW's
Faults:
Frame needs to be replaced.
Transmission has frozen in gear twice.
General Comments:
This is my 9th VW - a dealer's demo that is now being bought back as a "lemon". Strange squeaky sounds after two weeks turned out to be a faulty frame.
I also found the 5-speed tiptronic to be a very poor performer, not responsive to gear changes when power is needed. On two occasions, the car froze in 4th gear and had to be shut off and restarted in order to continue driving.
I am going back to a GLS 2.0 Manual, which I hope will go the 160,000 miles that my 1996 Jetta went without any significant problems.
Would you buy another car from this manufacturer? Yes
Review Date: 14th June, 2002
10th Jul 2002, 09:01
I couldn't agree more with your comments on Volkswagen customer service. They are lackadaisical, uninterested and genuinely uncaring. It is as if they have forgotten that customer concerns come from customers -people who paid good money for their product and who can let their friends and family know first hand about their experience. I will never recommend my dealership or Volkswagen to anyone -at least not if they want to be treated well.