Faults:
Dealer diagnosed spark plugs as "dirty" when car occasionally refused to start in cold weather after only 30k miles. (Scheduled replacement is at 40k miles.)
Locking lug nut was stripped when trying to remove flat tire; car had to be towed to dealer to remove the nut. (The tool they provide for removing these locking lug nuts is poorly designed.)
The use of plastic screws to fasten the undercar engine protection cover is questionable. They either fell out of the dealer failed to replace them after service. The cover came loose and made an awful racket while doing 70mph on the interstate. The cover is now secured with zip ties...
Around 50k miles the "emissions workshop" indicator comes on after startup. $110 for a diagnostic test reveals that this is "probably" due to faulty mass-air-flow sensor. I've heard other owners complain of the same symptoms. $300+ to replace (just for the part), and it's not vital, so I haven't done it yet.
General Comments:
Car handles well. Front wheel drive does well in New Hampshire snow with good all-weather tires (this car has never really needed snow tires).
Good acceleration, speed from 4cyl 1.8L turbo engine. Gets 32-35mpg on local roads (commute at 55mph), 28 city, 30-32 interstate highway (70mph).
Car is big enough to "feel safe" without sacrificing fuel economy or performance. At $21k for the 4cyl/stickshift, the price tag isn't too painful either.
Passengers with a sensitivity to motion sickness will not do well as passengers, especially in the backseat. This is a side effect of the tight handling and accelerative capabilities.
Interior is well laid out and comfortable. Seats are 6-way adjustable. Plenty of head-room for taller driver and passengers. Cup holders could be better designed.
Visibility out driver's side of contoured windshield could be better.
Started to see wear on interior trim at around 40k miles; i.e. vinyl is starting to peel off parking brake, armrest, base of shifter, etc.
I miss the lack of steel cargo ties on the front and rear bumpers -- it is tricky to properly tie down a kayak.
The trunk is roomy, but doesn't have a light. Who designs a trunk without a light? Trunk has several hooks for cargo ties, which is convenient.
Did I mention it has a full size spare?
Far too much beeping from the dashboard indicators. (Low on wiper fluid, low on fuel, emissions workshop, 39 degrees, 23 degrees, etc.) If you're low on wiper fluid and you live in New England, you'll hear the beep every time you go up and down a hill.
25th Mar 2004, 11:45
Hi, I have a 2000 Passat GLS. The check engine light and the message "Emissions Workshop" came on about 1 1/2 months ago, so we called in, and were told to refill it a few times, and it should go away, if not bring it in. So finally now, we took it in, after on top of the light & message, the car started whining, and accelerating sluggishly. Supposedly the Turbo is bad, which greatly upset me, considering the car is not quite 4 yrs old, and has only 68,000 miles on it! We were going to get one of the new Passat wagons, but after this, and a bad driver's side doorlock at only 1 yr, bad digital display at 2 yrs, and a transmission leak at 29,000, I sure won't buy another VW in this country! My family drove Audis and VWs for 50 years, which made the disappointment even worse, but that was in Germany - guess the ones build over there are much better quality.