2000 Volkswagen Polo GLX 4Motion 2.8L V6 from North America
Summary:
Excellent car backed by a company who hides behind hip-looking commercials
Faults:
I've had this car for almost 2 years now and it's been very reliable. The only problem I have with it was having to replace the camshaft seals (warranty), and the battery went dead at 40,000 miles.
Brake jobs for most German cars are rather expensive since they recommend replacement of both rotor and pad. The tradeoff is that you get excellent performing brakes, since Germans spec a softer steel rotor to maximize pedal feel and increase performance. Basically, you can't re-use the rotor, and for good reason.
General Comments:
The only other major problem that I am currently battling VWofA with is the death of the ABS control module at 68,000 miles. For a part that rarely gets used, it's unfortunate that it decided to give up. At $1,500 a pop, it's borderline ridiculous. 2001+ Jetta's have already had their ABS units recalled, so we'll see if I have any luck. I've talked to some VW shops and a couple of VW techs and they claim that the ABS unit is malfunctioning at a high rate, but VW hasn't had the guts or marketing fortitude to to do a TSB or, gulp, recall. After their ignition coil fiasco you'd think they'd learn, but being the largest automaker in Europe has its perks, especially when get to stick your tongue out at "ugly American consumers," and not feel any wrath. I talked to a 99 Audi A4 owner who had the same problem with is ABS unit, and AudiUSA ended up repairing free-of-charge, even though it was out of warranty. The VW representative asked me why Audi did that and I replied, "I don't know, maybe they like to take care of their customer?!" She laughed and I sighed as she told me, "Sorry sir, your car is out of warranty." I guess VW has never taken a class in "Customer Service," but evidently they've aced "Accounts Receivable."
Would you buy another car from this manufacturer? Don't Know
Review Date: 5th September, 2003
22nd Oct 2003, 14:55
Over all, I would not grumble about my car's performance. I would only like to make a comment on my electric winder. since 2000, I have changed this winder for 5 times and it has gone off again for the 6th time!! the fault is a plastic part costing only a couple of pounds, but the factory here in malta does not bring over this part, so I have to buy the winder every time. I don't think its fair on the customer.
Also I would like to comment on Malta's customer care especially the after sales service... I would close the after sales department and reconstruct it again... especially with a new manager.