Faults:

I bought a 02 Volkswagen Polo in July 2007.

I only had it about 2 weeks when the EPC light started coming on the dashboard causing the car to lose power and stop. I returned it to my dealer 4 times in the first 6 months with the same problem; each time I got it back I was assured the problem was fixed, but it was always sure to happen again.

In January of this year the problem reoccurred yet again. I decided to call a local Volkswagen dealer; I explained the issue and they advised me that it would be 6 to 8 weeks before they could even look at it. I thought this strange, but proceeded to another mechanic who cleaned some filters.

The problem was resolved, but of course a number of weeks later it happened again. At this stage I had had enough. I went online and was horrified to learn what I did. I learned that there is a fault in the 02 computer system and that this is a common issue. It advised on the website that to resolve it, to disconnect and reconnect the battery to reset the computer system. I started to do this and it worked, I was glad as it wasn't too much of a inconvenience, it had to be done on average of twice a week.

Only in this past few days that has failed to work, I have now had to get taxis to work. I am disgusted as I recently tried to contact my dealer but to no success, I have now been told by a mechanic that my car needs a new computer system. I am in the middle of paying for my car loan, it's my first car, I have reported it often enough to my dealer, but have constantly been fobbed off.

Faults:

1. The electrical system was shutting down the fuel while driving.

2. The engine lights were turning on without the garage knowing what the problem was. After a lot of lost time and replacing all the sensors, they discovered it was the valve which controls the air that passes to the engine.

3. The water tank for the windscreen had a leak and was replaced.

4. The 4 electrical fuses of the strokes are replaced 1 by 1, even if the company knew that they were malfunctioning. (guarantee was ended when I replaced them, and I was told that it was extended only for these parts).

5. Two sensors/valves, of the engine, for a long time now have not been working well. Which is causing high consumption, and was never said until I change VW garage a few weeks ago.

6. From the beginning it burns 1 to 1 1/2 liters of oil until the next service.

7. They had to remove all the fuses of the electronic controller, and refix them by hand, wire by wire, cause they were not well done from factory. (This happened at the beginning)

8. Once it was not starting; I thought it was the battery, but I was wrong. One wire that gives power to the starting motor was gone from its plug!

General Comments:

I also own a Civic model of 1997, which now has 300.000 km without ANY problems.

For sure I will never buy any VW again. Their reliability is very low.

What is annoying me is that they knew about the problems and they were not fixing them.

Friend of mine, he went to a lawyer and they gave him a new one, 4 months after he purchased it, cause of all the problems he had.