Faults:

Rear right passenger door somewhat hard to lock.

Original fan replaced under warranty; almost all 2003 Tourans should have had this engineering error fixed under warranty.

Front over-head storage compartment: Minor plastic error. Resulted in one compartment hard to open. Replaced under warranty.

General Comments:

I drive this car daily in Norway (that is, a lot of hills/mountains and cold climate wintertime).

This car has a very low fuel consumption on long drives, flat land, but if you live in a similar geography, go for one of the diesels instead of the 1.6 FSI; it does the job, but running costs would be lower with the diesels.

We load the car quite 'heavily': 2-3 kids daily, and very much baggage when traveling. Despite this, the finish is fine.

One of our kids decided to decorate the car using a stone: He managed to scratch of the paint, but not the rust protection layer. He has tried the same on our Skoda Felica (2000), and there he got off all paint. Indicates good rust protection work.

Over the years, we can in certain lights see a slight color difference in body paint depending if it is paint on metal, or, paint on plastics. Not an issue in practice.

Faults:

Nothing really, but the rear door seems to require a good slam to shut properly.

General Comments:

We were looking for a car with 7 genuine 3-point seat belts, and it appeared that we had to go for a new or almost new car to get such a spec. Given that constraint the choice came down to a Zafira or a Touran. The Touran won because of the way in which VW have capitalised on experience of previous designs like the Zafira, and because of concerns about the Zafira's oil consumption.

The Touran appears to have benefited from extraordinary attention to detail. Things like the wipers slowing down while the car is stationary, or the clear and intuitive way in which the air conditioning controls function.

There are four trim levels for French Tourans - basic, Confort, Sport and Carat. Ours is in Carat trim, the top of the range. This means leather seats, alloy wheels, air conditioning with driver and passenger controls, tinted windows, heated seats etc. All the toys, in fact, except a CD changer which would have been nice. But in general the equipment levels are OK for a German car maker.

The 2.0 TDI engine is a cracker. It has plenty of torque for safe overtaking, and this also makes it pleasant to drive on the mountainous roads where we live. I would not recommend the 1.6 petrol engine for a seven seater like this, but the 2.0 TDI has no problem with a full car.

The flexibility of the seating was also an area where the Touran beat the Zafira. The individually fold-able middle row and the clever third row are simple to use and comfortable. We often need to transport additional children, and it is ideal to have seats there and ready for use when required, but able to be folded away.

The road holding is surprisingly good for what is a high-sided box. The body roll is very well controlled, and it really does not feel like a large car to drive.

My one criticism is with the Touran's appearance. I bought it because it promises to be very functional, not because it looks good. In fact I think nearly all the other cars in the class, like the new Scenic, the Zafira and the Picasso, are much better looking than the Touran. But luckily looks aren't everything, especially for a utilitarian vehicle like this.