2nd Jul 2003, 03:46

I have a Renault Scenic 1.6; I find it, for the engine size, to be powerful and economic (average 40 mpg and even cruising at 90mph never less than 35mpg). The car was run in very carefully for the first 3000 miles. It was bought new in March 2002, current mileage 16,500. Only one fault in that time, at 12,500 miles, a bad misfire below 2000 RPM, this was traced to a faulty coil on one of the plug leads. I booked in the car with the dealer from whom I purchased it, and the car was returned within four hours, running sweetly again. I suffer from lower back problems (mild not severe), and in the test-drive distance they allow you, it felt fine, it was not until I had done a journey over 20 miles that the inadequacies of the seat became apparent. I went through agonies! I returned to my dealer who was unable to sell me anything to help. It was only thanks to the staff of Halfords that I can now ride in reasonable comfort, as I was able to try various support devices and return them if unsuitable. I tried Renault UK; to say they were unhelpful is an understatement, they were worse than useless, even obstructive in one case, saying that if I replaced the seat I would invalidate the warranty! What a contrast to the dealer, who has been superb, extremely nice and as helpful as can be. Would I buy another? Difficult to say, depends what's on the market in 2005 when I replace it, but if I can find ANYTHING else that fits my needs as well as this - most certainly, simply because of the attitude of Renault UK.