2nd Apr 2011, 06:03
This sounds somewhat strange to me. Dealers are reimbursed for almost all of the warranty work by the manufacturer by a detailed system where there's a unit pricing by type of error/repair. Also, recalls are not covered by dealers, but by the manufacturer.
But for complex problems, dealers may be reluctant to spend time, since the time spent may be much higher than the manufacturers unit price for that type of error.
1st Apr 2011, 12:22
Not true. ANY dealership that is a representative of an auto manufacturer is liable for warranty work. If a dealer is known to refuse to do warranty work, they probably won't be around for long. The manufacturer will eventually revoke their dealer agreement if they aren't representing their company as they should be.
It doesn't make any sense for a dealer to refuse these repairs anyhow. They are covered by the factory, and generally don't cost the dealer itself anything.